Insurance Repairs

MSR partner with some of Australia’s largest insurers. We are an Australian owned and managed company that has established a reputation among insurers and competitors as the market leading Motor body repairers.

MSR have invested heavily in technology to ensure that we can meet the needs of our insurance partners, and deliver best practice to benefit vehicle owners.

We are a functional, cohesive and resourceful business which thinks laterally providing innovative repair solutions to our customers and insurance partners. We operate under core principles of reliability, integrity and technical excellence and MSR has evolved our processes and procedures to produce an ‘end to end’ repair capability which enables both insurers and customers a single reference point for motor body repair management.


Contact Us

Please contact us with general inquiries via the website or alternatively contact us on 1300 117 907 toll free.
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Claim is allocated to MSR

Generally, you will contact your insurer, who will contact us in order to arrange assessment of your damage.

If you are unsure, please contact your insurance provider to ascertain how the assessments will occur, or contact one of our professional team members who will be in a position to provide you with the relevant information – PH; 07 3216 8410.

Vehicle assessed

Once we have completed an assessment on your vehicle, the quote and digital images will be submitted to your insurer for their review and we will provide you with a book in date for your repairs to be undertaken.

Repairs Commence

Once you drop your vehicle off for the repairs to commence, we allocate your vehicle to a technician, who undertakes the repairs to your vehicle. The scope of work required to your vehicle determines how long the duration of the repairs will generally take.


Repairs Completed

Once your repairs have been completed, your vehicle undergoes the refitting process, a Quality Assessment is carried out to ensure all required repairs have been completed, all replacement parts have been fitted and a complementary wash and vac occurs in preparation for you to collect your vehicle.

We provide you with a lifetime warranty on your repairs – as long as you own the vehicle.

Excess payments may be made by Eftpos or electronic transfer.

Need Help?

Please contact us if there is anything else you would like to know.

  • Who is MSR Collision Centre?

    The origins of MSR Collision Centre date back to the late 1970’s when husband and wife team Bruce and Ruth McCracken opened a panel shop in Slacks Creek by the name of Southside Body Works. A family business, they focused on quality and integrity in the daily operation and this approach soon saw them approached to open a second site at Mt Gravatt.

    Today MSR Collision Centres utilise the latest equipment and technology as well as manufacturer guided methods to ensure you get the best repair possible in the most timely manner. We continue to partner with major insurers to deliver a positive repair experience, and are always striving to make sure we are making your repair as stress free as possible.

  • Do you guarantee your work?

    We offer a 3 year guarantee as per industry standard in all our branches and lifetime guarantee by your insurer.

    Other conditions may apply. Please ask our friendly staff for more information.

  • Do you clean my car after repairs?

    Yes, we thoroughly wash and clean your vehicle, including doors, boot and bonnet openings, vacuum and wipe the interior and finally shine your tyres. Your car will be presented in pristine condition.

  • How long will my vehicle be off the road?

    This will depend on the extent of damage and method of repair, as well as parts availability.

    A quick answer is that most repairs take between 7-10 days. There are certain processes that take time and are difficult to reduce the time taken without jeopardising the finished quality. All repairs are performed with the most efficient methods. Our workflow is dynamically scheduled to allow both smaller and larger jobs to flow smoothly and efficiently through the process. Our customer service staff will provide a guide to the repair timeframe for your vehicle, and keep you informed during the process.